Contact, Hours & FAQ
Everything you need to know before sending an order inquiry.
Email us
kate@katesbakerysc.comFor most orders, the inquiry form is the fastest path - it gives us everything we need in one go.
Response time
We reply within 48 hours, often sooner. If you don't hear back, please check your spam folder and resend.
Pickup location
Florence, SC. We'll send the exact pickup address when your order is confirmed. Delivery is available for larger events by arrangement.
Order hours
Order-based - we bake to schedule rather than walk-in hours. Inquire any time; pickups are by appointment on your event week.
Lead times by product
Holiday and wedding-season dates fill up earlier. When in doubt, ask.
Frequently asked
How far in advance should I order? +
Custom cakes and grazing tables: about 2 weeks. Core menu items: 48 hours when our schedule allows. Holiday and wedding-season dates fill up earlier - reach out as soon as you have a date.
Is there a minimum order? +
No minimum on our core menu. Grazing tables start at $350.
Do you deliver? +
Pickup is in Florence, SC. Delivery can be arranged for larger events - mention it in your inquiry and we will quote it.
How do payment and deposits work? +
For custom orders, a deposit confirms your date and the balance is due at pickup. We will send specifics after we agree on the order.
Can you accommodate allergies? +
We bake in a home kitchen that handles common allergens. Please review our allergens page and tell us about any sensitivities when you inquire.
Can I customize a cake design? +
Yes - share theme ideas, colors, and any inspiration photos in your inquiry. We will tell you what is feasible for your timeline and budget.
See our allergens page for ingredient and cross-contamination details.